Safety, Environment and Quality

VAC Group’s Commitment to Health, Safety, Environment, and Quality Management

VAC Group is committed to the principles of Work Health and Safety, Environmental Management and Quality Management. We have embedded safe work systems into every aspect of our business.

Our integrated management system is certified to:

  • ISO 45001: 2018
  • ISO 14001:2015
  • ISO 9001:2015

As a true non-destructive vacuum excavation company, we pride ourselves on our commitment to safety, the protection of the environment and customer service, these are fundamental to the service we deliver to our clients and is pivotal to our motto 'PROTECTING UNDERGROUND ASSETS'.

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Health and Safety

Our standards are progressively improved to ensure we continue to comply with legislative requirements and satisfy each of our client’s individual health and safety requirements.

Our commitment to health and safety and the professional standards of our staff is further demonstrated by the significant investment we regularly apply in the training and development of our employees at all levels within our company. Our objective is to provide skilled personnel with the competence necessary to see that our services are routinely delivered to a safe and professional standard. This training investment strategy has proven to be successful through the positive feedback we regularly receive from our many clients.

Damage to underground utilities has significant potential to result in serious injury to workers undertaking activities associated with ground penetration, similarly this also presents significant risk of injury to other persons including members of the general public. By protecting underground assets, by means of advanced accuracy in service location techniques and non-destructive vacuum excavation, we effectively minimise these risks.

The protection of underground assets also ensures that the hundreds of thousands of kilometres of underground pipes and cables which carry essential services to households and businesses around the country, are kept safe and service interruptions, costly delays to projects and large damage bills are avoided.

Our dynamic health and safety management system is supported by specific field and operational procedures that are designed to protect the health and safety of our staff any other persons who may be associated or in proximity to our operations.

VAC Group’s Work Health and Safety Policy

VAC Group recognises the importance of and is committed to, providing a safe and healthy working environment for all of its employees, the public, contractors, clients and visitors to our work sites. Our goal is to achieve so far as is reasonably practicable, a healthy, injury free workplace. VAC Group regards compliance with the Work Health Safety Act 2011 and relevant legislation in each jurisdiction as fundamental to achieving this goal.

While management has a duty to provide and maintain a safe and healthy work environment, health and safety in the workplace is a responsibility shared by all employees

VAC Group is committed to the prevention of injury and illness to its employees, however, on those occasions where an injury occurs, VAC Group is equally committed to applying our rehabilitation program and providing all necessary support and care to achieve a safe, timely and durable return to work for our employees.

Vacuum truck


VAC Group management is responsible for:

  • Providing and maintaining safe systems of work, which includes the provision of safe plant and equipment, and safe access / egress to / from the workplace;
  • Identifying potential hazards that could cause incident or injury and develop methods to assess those hazards/risks;
  • Providing hazard/risk controls to, where practicable, eliminate or otherwise minimise those hazards/risk;
  • Providing employees, relevant contractors, clients and visitors with information, instruction, training and supervision necessary to enable them to perform their duties in a safe and healthy manner;
  • Providing for the safe use, handling and storage of chemicals and other substances;
  • Maintaining effective consultative arrangements with employees, health and safety committees and health and safety representatives;
  • Ensuring a robust system is in place to report work related incidents, injuries, illnesses and suggestions to actively support the continuous improvement process;
  • Providing resources and other organisational arrangements necessary to achieve the aim of this policy;
  • Undertaking regular review of health and safety performance; and
  • Establishing measurable objectives and targets to ensure continued improvement aimed at elimination of work-related injury and illness.

VAC Group employees are responsible for:

  • Taking Reasonable Care for Their Own Health and Safety;
  • Taking reasonable care that their acts or omissions do not adversely affect the health and safety of other persons;
  • Comply, so far as the worker is reasonably able, with any reasonable instruction given by VAC Group to enable compliance with the Work Health Safety Act 2011 and other relevant OHS legislation;

  • Actively Participating in Hazard Identification and Risk Assessment Process for Their Respective Work Areas and in the Development of Controls for These Hazards/risks;
  • Not wilfully interfering with or misusing items or facilities provided in the interests of health, safety and welfare of employees; and
  • Reporting issues, in accordance with VAC Group reporting requirements.

Environmental Management

VAC Group is committed to the protection of the environment. Our experience reflects our ability to develop innovative environmental management solutions that comply with environmental legislative requirements, meet client specific needs and achieve our environmental sustainability objectives.

We have developed and implement an Environmental Management System that is certified to ISO14001. Our Environmental Sustainability Strategy includes energy efficiency actions for our vehicle fleet, depots and offices which strive to minimise our carbon emissions. We pride ourselves on our resource recovery capability, waste management and water efficiency practices.

Conservation and sustainability principles and consideration of environmental factors has influenced many integral components of our business including fleet purchasing, unit manufacturing, recycling and wherever possible, beneficial re-use of resources.

Specific training programs are delivered to our operational workforce, to ensure a sound understanding of our environmental operating values, relevant legal obligations and the varied requirements of our Environmental Management Plans which reflect the specific environmental controls necessary to meet the needs of our many clients. Through these programs, VAC Group is continuing to develop a culture of efficiency and environmental awareness amongst all of our employees.

HSEQ rail serives

VAC Group’s Environmental Policy Statement

VAC Group provides its clients with solutions to protect the integrity of underground assets, by supplying underground asset location, mapping and safe excavation services.

We are committed to clean, healthy and ecologically sustainable environmental practices. As such, we recognise our responsibility to conduct all of our operations in a way which wherever practicable, eliminates or reduces the impact on the environment and its natural resources.

This environmental obligation is the responsibility of managers, supervisors and employees at every level within the company and will be achieved through the following:

  • Comply with the requirements of all applicable laws, regulations and standards. Where adequate laws do not exist, we will adopt and apply standards that reflect this commitment;
  • Communicate openly with all regulatory bodies and stakeholders to resolve issues and ensure the development of an informed and balanced approach by our activities;
  • Ensure management are actively involved and provide demonstrated leadership to support continuous improvement in environmental performance;

  • Communicate and consult with employees and others, to increase their awareness of their environmental obligations and responsibilities;

  • Strive to continuously improve our environmental management systems and practices through a process of audit and review;

  • Investigate and ensure a prompt response to all work-related environmental incidents and develop corrective actions to prevent recurrences;

  • Establishing objectives and targets to ensure continued improvement aimed at elimination of environmental incidents; Seek to prevent pollution before it is produced, reduce the amount of waste within our operations and support pollution prevention by our clients and suppliers; and

  • Adopt best available practices for the reduction of emissions to air, water and land and for the conservation of water and energy.

We pride ourselves on operating with effective policy to protect our enrionment. Click the link to download out Pollution Incident Response Management Plan.

Pollution Incident Response Management Plan

Quality Management

As a professional service provider, our integrated management system has been designed to readily meet the broad range and varied requirements of clients within industry. The quality component of our business is heavily customer service focused. Our capability in effectively meeting these requirements and client expectations is demonstrated through our solid performance history.

Our commitment to the continual improvement philosophy across all facets of VAC Group business ensures that we routinely monitor, audit and streamline our business systems.

Vacuum truck row and Bobsaw

'To be Australia’s leading provider of underground asset location, mapping and safe excavation services.'​​​

VAC Group’s Service and Product Quality Policy

VAC Group provides clients with solutions to protect the integrity of underground assets, by supplying underground asset location, mapping and safe excavation services. We are committed to delivering customer satisfaction by ensuring our service consistently meets and where possible, exceed reasonable client expectations.

To achieve this, we maintain controls to ensure the provision of high-quality services to our customers and at the same time meet, our business performance targets. We strive to deliver value through innovation, technological excellence in our equipment we use and the promotion of good practices.

Regular review of our performance and our strategy review process, seeks to achieve continual improvement across all areas within VAC Group of businesses. Our assurance in providing quality in our services and products is fundamental to achieving our vision:

To Achieve Our Objectives, We Will:

  • Through Our Training and Development Program, Maintain a Professional Workforce Who Have the Knowledge and Capability to Effectively Deliver High Standards in Business and Quality Leadership;
  • Maintain and Improve Supplier Relationships to Minimise Impact on Service Costs and Reliability;
  • Maintain and Improve Equipment Availability and Usage Through Effective Maintenance Processes;

  • Maintain and Improve a Quality Management System That Enables Systematic Review of Key Administrative and Service Processes That Provide Value to Internal and External Customers; processes that provide value to internal and external customers;

  • Meet All Regulatory and Statutory Requirements Relating to the Service We Provide;

  • Ensure Our Quality Policy and Associated Requirements Are Communicated Within the Organisation Through Electronic and Other Media;

  • Maintain Our Quality Management System to Meet the Requirements of the Iso 9001 Standard; and

  • Continuously Improve the Effectiveness of Our Quality Management System by Monitoring and Reviewing Our Quality Performance.

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  • Which state are you in? *
  • Queensland
  • New South Wales
  • Victoria
  • Tasmania
  • Western Australia
  • South Australia
  • Northern Territory
  • ACT